DudueLite Structure
This policy explains change-of-mind returns and how to report an item that is damaged, defective, or incorrect.
Last updated: September 4, 2026
You may request a return within 30 calendar days after delivery for an eligible non-personalised item that is unused, in its original condition, and returned with its original packaging. Contact us before sending an item back so we can provide return instructions. The customer is responsible for return postage for an eligible change-of-mind return.
Items made or personalised to your requested details are final sale for change-of-mind returns. This does not apply if the item arrives damaged, defective, or different from the item you ordered. Please contact us within 7 calendar days after delivery, include your order number, a description of the issue, and photographs where reasonably available. We will review the information and provide an appropriate remedy. For an item that is damaged, defective, or incorrect, DudueLite will provide or reimburse reasonable return-postage instructions where a return is required.
Once an eligible return is received and inspected, we will process the refund to the original payment method within 7 business days. For a change-of-mind return, the original outbound shipping charge is not refunded. If DudueLite cancels an order before shipment because we cannot meet a stated shipment commitment, or if an item is damaged, defective, or incorrect, the applicable item and shipping amounts will be refunded or another appropriate remedy will be offered.
Use the Contact page and include your order number. Keep your order confirmation and any relevant photographs until the matter is resolved. Nothing in this policy limits any non-waivable consumer rights that apply to your order.